Shipping Policy

Order’s dispatch:

Most orders are picked, packed, and shipped within 1-2 working days. *That time excludes weekends and public holidays.

For Custom Electric Bike orders, the manufacturing of your e-bike can take up to 3-4 weeks, depending on the availability of parts from our suppliers.

Lithium batteries are only sent by road freight. Their delivery time can vary because of federal restrictions on dangerous goods.


Delivery times:

Standard delivery times for Brisbane, Sydney, Melbourne, Canberra, Adelaide, Hobart, and East Coast Cities are 2-5 days after dispatch.

Standard delivery times for Perth, Darwin and Regional areas >> 8-14 days after dispatch.

Standard delivery times for Rural locations >> Up to 21 days after dispatch.

*Time for delivery can vary depending on the region and demand on the couriers’ network, and it’s out of our control.


Promotional Delivery Prices:

Free standard delivery for orders over $99* (ex. GST)
* Excludes bulky items and electric bikes. Free delivery is calculated on the order total (ex. GST) after applying any discounts.


Other Delivery Prices:

The delivery price is calculated at the checkout: Standard Delivery
Bulky items* Delivery
* Bulky items are heavier than 8kg or exceed more than 70cm in one dimension.
Electric Bike Delivery NSW and ACT $109 VIC and QLD $149 TAS and SA $229 WA and NT $329


Other Delivery Considerations:

We do not offer international delivery.

We do not deliver to PO Box addresses.


Stock and Resupply:

If the item you purchased is not in stock, we will contact you within 24hrs and dispatch your order once stock is available or give you a full refund.


Electric Bike Delivery:

After your Electric Bike is manufactured at our shop, we will dismantle the peripherals (handlebars, front wheel, mudguard, and others) to facilitate packing and transporting.

[It will come fully assembled if you pick up your electric bike from our Store]

The electric bike will be delivered to your address, partially assembled and inside a box of approximately 1500mm x 800mm x 200mm and 30kg.

Cyberbikes is not responsible for the final assembly of your electric bike once it’s been dispatched and delivered to your address. You, the customer, are responsible for your bike’s final assembly and fine-tuning.

Suppose you think you do not have enough skills to complete the assembly. In that case, we strongly suggest taking your electric bike to a bicycle mechanic to execute the assembly of your bike. Of course, you’re welcome to call our shop and watch our videos for further details on assembling your electric bike.


Undelivered or damaged packages:

If the courier company advises that an item is lost or if an item is damaged, you, the customer, will need to lodge a claim through them.
You should also advise Cyberbikes that a claim has been lodged.
Under some circumstances, Cyberbikes may provide a replacement order before a claim is finalised. This decision works at the discretion of Cyberbikes.


Stolen goods after delivery:

The delivery of goods does not require a signature to receive them.
Suppose goods are stolen from the front of the customer’s property or reported as not received. In that case, Cyberbikes cannot be held liable for the event if the courier confirms (photo/scanning) that a package has been delivered.